About MTM Consulting Services

Our Team


Scott Lloyd

President and CEO of MTM Services,
is a widely-recognized expert in access to care, service costing and data measurement

Annie Jensen, LCSW

Chief Operations Officer,
Senior DLA-20 and National Council Consultant

Joy Fruth, MSW

Lead Process Change Consultant and Senior National Council Consultant

IT and Process Optimization Consultant and National Council Consultant

Medical Operations and Care Integration Consultant

Kyle Caron, MPH, MBA

MTM Data Analyst and Administrative Operations Consultant

DLA-20 Consultant and National Council Consultant

Leighanne Gerstbrein,
M.A., B.S., CHES

Wellness Consultant, Exercise Physiologist, and Nutrition Coach

Kathy Hagen, LICSW

Senior DLA-20, Process Change Consultant and National Council Consultant

MTM Data Analyst and Administrative Operations Consultant

Criminal Justice Relationship / Interaction Consultant

Willa Presmanes, M. Ed., M.A.

Medical Necessity / UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant

Process Change Consultant

Criminal Justice Relationship Consultant

CIO of SPQM, Data Consultant

Director of Operations and Client Navigation

Executive Business Administrator


David Lloyd
MTM Founder

In 1995, MTM Services was founded by David Lloyd using proven, data driven change to assist teams with service delivery.

Today, after his retirement in 2023, MTM Services continues to lead and drive innovation for providers desiring to achieve meaningful outcomes in today’s healthcare reality.