Thurday, May 2nd @ 12pm ET

You Implemented Same Day Access. Now Is It Working?

Presented by Joy Fruth and Kathy Hagen

Same Day Access remains the best option for truly engaging clients into care. Whether you have implemented Same Day Access or not, this workshop will set you up for success by helping you avoid the common pitfalls and implementation mistakes that can lead to model drift and infidelity.

Wednesday, May 8th @ 12pm ET

Empowered Leadership – Data-driven Decisions to Optimize Your Clinic’s Potential & Client Care

Presented by Scott Lloyd and Randy Love

This session will demonstrate the use of focal reporting to empower management and clinical staff decision making.  Sophisticated actionable measures for Access and Engagement, Workforce Management, PPS Fiscal Scenarios, and Practice Variation will be explored.  Attendees will understand the role of holistic process measurement and development of an organizational data culture as necessary components of desirable quality and fiscal outcomes. 

Wednesday, May 22 @ 12pm ET

Silo Busters: Implementing Stratified Team-based Care

Presented by Valerie Westhead, David Swann, and Katherine Schroeder

Attendees will develop capabilities to support and increase the use of collaborative and episodic care competency skills, evidence-based practices for psychiatric practitioners, clinical, clinical supervisors and leaders. This will help teams to improve treatment outcomes and deliver better care. Strategies will include the implementation of evidence-based care pathways and align workflows.

Wednesday, May 29th @ 12pm ET

Don't You Own A Copy Machine? Streamlining Assessments to Reduce Staff Burden

Presented by Scott Lloyd

Time to complete assessments impacts an organization's ability to provide access to care and effectively engage clients, in addition to, its impact on staff productivity and retention. In our experience with CCBHCs across the country, teams are collecting excessive amounts of duplicate or non-required data points from clients prior to treatment planning, exacerbating client distress and increasing risk of staff burnout. In this session, we discuss lessons learned from helping CCBHCs nationwide reduce their assessments by 60-70%.

Tuesday, June 4th @ 12pm ET

Marketing Strategies - Expand your Impact

Presented by Ginger Warner

Is your clinic’s message resonating with the community you serve?  With your goals?  Most clinics struggle with the idea of “marketing”, but in reality, every communication large or small, speaks to your community and clientele.  Join Ginger Warner, a seasoned leader who has led sales and marketing efforts for multi-national companies, to learn how to make the most of every communication to expand your reach and better serve your community.

Thursday, June 6th @ 12pm ET

Three Ways to Optimize Workplace Habits for Unshakable Success

Presented by Leighanne Gerstbrein

This workshop will share the (1) knowledge needed to identify the most ideal habits for your workplace and (2) tangible action steps to implement to optimize productivity among your workforce. This workshop is for you if you or any of your staff has suffered from burnout, as it will help you establish a systematic approach to managing and maximizing workplace productivity, engagement, and well-being. The knowledge and implementation tools gained from this workshop will not only allow you and your people to maximize your professional sphere, but your personal ones, too.

Wednesday, June 12th @ 12pm ET

Perfecting Your Back Office and Working With Your IT/Data Teams to Get You There

Presented by Kyle Caron and Charlie Grantham

Kyle Caron and Charlie Grantham of MTM Services (MTM) will provide this Back Office and IT/Data workshop increase the effectiveness and efficiency of the back office at your organization and explain how to work with your IT/Data teams, as well as use data and reporting to support the critical back office functions.

Wednesday, June 19th @ 12pm ET

Using Data to Drive Culture and Client Outcomes

Presented by Annie Jensen and Leighanne Gerstbrein

With increased accountability for service delivery and outcomes the need for data-informed supervision and strategies have become more important than ever. This session will provide the "how to" approach in improving clinical outcomes through (1) highly effective data driven supervision strategies and (2) instilling systematic wellness practices designed to boost measurable qualifiers of behavior. With this carefully designed approach staff will have an enriched direction navigating treatment strategies.

Wednesday, June 26th @ 12pm ET

Stopping the Revolving Door: Addressing the Criminal Justice Pipeline

Presented by Scott McFarlane, Valerie Westhead, and Katherine Schroeder

Creating effective diversion programs from the CJS into community-based services requires CBHOs to develop collaborative relationships with Criminal Justice partners. This workshop will help organizations: 1. Build a Team Based, Trauma Informed Model for crisis intervention and system transitions to decrease incarceration, increase access to care and create a data collection system that supports CQI. 2. Establish effective communication and collaboration between CBHOs and the Criminal Justice System. 3. Develop care coordination strategies to facilitate successful transitions from incarceration to community-based care.

Wednesday, July 10th @ 12pm ET

Who Resists Service Delivery System Change — The Staff or Their Leaders?

Presented by Kathy Hagen

This workshop will identify some of the key reasons why some organizations struggle to adapt timely to external change requirements. In an era of conversion to a whole new system of care as CCBHCs, are their leaders/managers able to make the conversion happen. This workshop will identify specific decision-making and leadership skills needed to support a timely and effective CQI focused rapid cycle change model.

Wednesday, July 17th @ 12pm ET

Staff Retention: Myths Versus Reality

Presented by Scott Lloyd

Why do some organizations achieve success in staff retention while others continue to struggle with turnover? Drawing from 25 years’ experience helping numerous organization improve their quality of life and that of their staff, Scott Lloyd will share his observations and tips to help you find the success you seek.