Producing measurable outcomes
Our Services
MTM’s tailored consulting services, combined with state-of-the-art analytical tools, solve problems and produce measurable outcomes for physical and specialty healthcare providers including mental health, substance use disorder and intellectual / developmental disability services, and the individuals they serve.
Strategic Business Planning & Business Operations
As payers, employers, and policy makers continue to experiment with new payment and delivery models, providers can be overwhelmed by the scope and pace of change. Yesterday’s approaches will not work in tomorrow’s healthcare delivery system. The need for smart, strategic planning coupled with a clear understanding of new revenue models has never been more important – or more challenging.
MTM Services knows that successful change only happens with informed and committed leadership.
That’s why we work with providers to develop and implement a strategic business plan that embraces rapid-cycle change to transform your organization for the future. We help providers understand true costs and maximize efficiencies while fostering a culture of excellence aimed at achieving the ultimate goal – making life better for the people you serve.
MTM’s core strategic planning and operations services include:
- Strategic Business Plan Development and ImplementationIncorporate essential market analysis, address historical organizational culture and understand how to use partnerships, acquisitions, collaborations and mergers to thrive
- Back Office ManagementIdentify the specific roles, functions and responsibilities of back office staff to support the required increase in back office UM, credentialing and authorization function capacity
- Revenue Cycle ManagementImprove revenue cycle functions, decrease redundancies, improve efficiencies and collection rates while reducing expenses
- Internal Utilization ManagementAchieve qualitative and quantitative measures of compliance, implement strong compliance plans and monitor work tied to key performance indicators
Performance Measurement & Data-driven Management
Every good management team develops a plan to improve systems, optimize revenue and maximize impact. But are those plans fully implemented? Are they working? Traditional reporting tools fail to capture the information essential to creating truly systemic change.
MTM Services works with providers to turn data into action.
Our analytical and reporting tools measure the effectiveness of management and clinical practices and identify meaningful opportunities for improving the delivery of care. We drive transformational change by combining state-of-the-art time and cost reporting with hands-on consulting services essential for success in a rapidly changing environment.
MTM’s key performance measurement and data-driven management services include:
- SPQM™ Quality Data Management System – Statewide and Individual CentersTurn service delivery data into actionable information to make objective decisions, manage operations, develop continuous improvement strategies and demonstrate outcomes to public and private payers
- Cost and Net Revenue Analysis per CPT/HCPCS CodeGenerate true cost-versus-revenue comparison by position type and CPT/HCPCS code and provide tangible data regarding necessary changes to improve models of care
- Data Mapping for EHR DevelopmentProvide guidance to electronic health record vendors about the record keeping system requirements needed to support clinical processes
- DLA-20 Client Level OutcomesMeasure mental illness or disability’s impact and provide valid scores and consistent utilization for healthcare report cards, report psychiatric approval for Medicaid reimbursement
Successful change only happens with informed and committed leadership
Clinical Best
Practices
Shifting payment models emphasize value over volume and providers are increasingly measured and funded based on consumer outcomes rather than numbers of consumers served. These changes increasingly prompt providers to embrace and implement transformational new approaches to well-established clinical practices.
Change is hard. But at MTM Services, we know how to make it work.
We have worked with hundreds of organizations to implement state-of-the-art outcome assessment tools coupled with new approaches to delivering clinical services, including same-day access to care, treat to target models of care, stepped care, integrated physical and behavioral healthcare and evidence-based practice models for individuals with moderate to severe conditions. Together, we work with providers to create operational efficiencies and revenue opportunities while, most importantly, improving patient outcomes.
MTM's core services to promote clinical best practices include:
- SPQM™ Quality Data Management System – Statewide and Individual CentersTurn service delivery data into actionable information to make objective decisions, manage operations, develop continuous improvement strategies and demonstrate outcomes to public and private payers
- Just in Time Prescriber SchedulingMove a consumer from diagnostic assessment to a psychiatric evaluation within 3 to 5 days, increase engagement and reduce no shows/cancellations, generate positive clinical and financial results
- DLA-20 Outcomes Measurement ImplementationMeasure mental illness or disability’s impact and provide valid scores and consistent utilization for healthcare report cards, report psychiatric approval for Medicaid reimbursement
- Compliance reviews (HIPAA, HIT, PHI and documentation requirements)Identify and remedy quantitative and qualitative compliance concerns through onsite review of clinical documentation
Board, Leadership
& Workforce Development
Effective implementation of transformational change requires a team willing to question and even abandon legacy assumptions in favor of proven new approaches. The change process starts with leadership from the Governance Board and management team. But ultimately, success requires the necessary and appropriate support, alignment, and engagement of the Board and staff, including all supervisors and managers.
MTM Services knows this last step is sometimes the most difficult.
Too often, teams are exhausted by “talking about change.” The best plans are meaningless if they are not embraced and implemented by the entire team – from the Governance Board and management team to the staff working on the front lines delivering essential services. MTM provides exceptional leadership coaching combined with real-time assessments and “secret shopper” feedback to drive effective change management, improve productivity, and ultimately, to change operational culture.
MTM's key board, leadership, and workforce development services include:
- Organizational Structure AssessmentReview of current organizational structures and recommendations to promote internal systems integration and reduce management costs
- Governance Board TrainingShift from management to governance board model, moving board decisions from a “committee of the whole” to a delegated, solution focused committee structure
- Transformational Change Executive CoachingLeadership development coaching to design and implement transformational service delivery system changes and sustain continuous quality improvement efforts
- Internal Service Delivery System IntegrationIdentify and address internal “silos” of care to design internal integration of clinical and administration functions