Resources from MTM Services
Optimizing SDA
Featured Article
Do You Really Provide Same Day Access? The Importance of Optimizing SDA
Many organizations think they are effectively providing Same Day Access (SDA), but in fact, they might not be. Organizations often try to implement SDA on their own, only to find that something isn’t working. And even for organizations that were initially trained in SDA implementation, effectiveness and fidelity can erode over time. Organizations that don’t optimize SDA lose clients who drop out of care when they have to wait, they lose clinician time due to no-shows, and they lose the opportunity for revenue. Fortunately, these challenges are solvable.