Resources from MTM Services
Publications & Articles
Featured Articles
Are You Truly Maximizing Just In Time?
Many organizations struggle to schedule prescriber appointments within 3-5 days. MTM has helped hundreds of organizations maximize Just In Time (JIT), resulting in decreased no-shows, increased capacity and the ability to get consumers in quickly, when they are ready.
Effective Corporate Communications During the COVID-19 Pandemic
In fast-moving situations like this, behavioral health leaders often face questions that they don't have ready answers to. And yet, the ability for leaders to effectively communicate in times of crisis is more apparent today than ever before. MTM’s Michael Flora offers some recommendations that can be used to guide communications within your organization.
Do You Really Provide Same Day Access? The Importance of Optimizing SDA
Many organizations think they are effectively providing Same Day Access (SDA), but in fact, they might not be. Organizations often try to implement SDA on their own, only to find that something isn’t working. And even for organizations that were initially trained in SDA implementation, effectiveness and fidelity can erode over time. Organizations that don’t optimize SDA lose clients who drop out of care when they have to wait, they lose clinician time due to no-shows, and they lose the opportunity for revenue. Fortunately, these challenges are solvable.
Download the Fact Sheet
Download our “Top 5 Signs You are Not Maximizing SDA" Guide
Using Data to Survive the Transition to Managed Care
SPQM has provided data and analysis to seven statewide initiatives. In addition, more than 400 health care providers in 27 states – from mental health, substance abuse and intellectual/developmental disabilities providers to managed care organizations, and state departments of human services – have used SPQM to implement new practices and achieve truly meaningful change. In 2012 Kansas selected three managed care organizations (MCOs) to manage all Medicaid services beginning January 2013. This came in the wake of several reductions in Medicaid reimbursement rates. The combination of costing information and outcome measurements (from DLA-20) that the Association of Community Mental Health Centers of Kansas had available in SPQM, allowed the Association members to provide the state with objective data regarding the actual cost of providing services and the potential impact of any proposed funding cuts.
Statewide EHR Collaborations to Drive Efficiencies
Though it might not be obvious at first, documentation is one of the most important components of delivering effective behavioral health services. Electronic Health Records (EHRs) can be a critical tool in maximizing efficiencies, both in terms of staffing and revenue. But finding an EHR that matches an organization’s needs can be a source of great frustration for many providers.
Supporting CCBHCs and Driving Transformational Change
CCBHCs and other innovative providers are focused on diversifying and expanding their payer mix to adapt to a rapidly changing and competitive healthcare marketplace. Payers, in turn, are imposing new requirements as part of the shift from volume to value. Current CCBHCs and those who are positioning for the future must understand their true costs and maximize efficiencies while fostering a culture of excellence aimed at achieving the ultimate goal – making life better for the people you serve.
Building Psychiatric Provider Capacity Through More Efficient Use of E&M Codes
The nation is experiencing a capacity crisis when it comes to psychiatric services. In the midst of calls for more funding to address the shortage of psychiatric doctors, one solution is readily available today. Proper use of Evaluation and Management (E&M) codes by psychiatrists will increase productivity – at rates similar to other healthcare specialists – and help to shift psychiatric departments from being a loss leader to, at a minimum, covering true costs. By aligning psychiatric use of E&M services with broader medical practices, providers can expand the availability of psychiatric care without necessarily adding new staff.
Strategic Planning and Business Operations
Operationalizing Health Reform
By the MTM Services team
How to Deliver Accountable Care
By David Lloyd, Founder of MTM Services
How to Deliver Accountable Care Workbook
By Scott Lloyd, President of MTM Services
The Value of a Strategic Business Planning in the New Healthcare Environment
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Performance Measurement
Using Data to Drive Your Service Delivery Strategies
By Scott Lloyd, President of MTM Services
Eight Things to Remember When Dealing with Poor Performance
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Becoming a Learning Organization: Assessing Your Teams Competencies Through the Performance Evaluation Process and Professional Development Plans
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Effective Utilization Management Plans are Critical to Compliance Plans
By David Lloyd, Founder of MTM Services
Clinical Best
Practices
DLA-20 - Outcomes Measurement and Monitoring Fact Sheet
DLA-20 - A Core Set of Outcome Measures for Behavioral Health Across Service Settings
Issue brief published by the Kennedy Forum and developed by MTM Services
Implementing Just in Time Prescriber Scheduling – A CEO’s Perspective
By Jennifer Hibbard, CEO of ViewPoint Health and JIT Operations Consultant
Just in Time Prescriber Scheduling Outcome Summary
By Valerie Westhead, MD, Chief Medical Officer of Aspire Health Partners and MTM Medical Operations Consultant
The Clinical Benefits of Collaborative Documentation and Other Important Considerations
By Bill Schmelter PhD, MTM consultant
Collaborative Documentation DVDs
By David Lloyd, Founder of MTM Services
Advancing Standards of Care for People with Schizophrenia
Measurable Benefits to Consumers, Behavioral Health Organizations, and Payers
By the National Council for Behavioral Health, Quality Improvement Programs, with training and faculty consultation provided by MTM Services
2013 Advancing Standards of Care for People with Bipolar Disorder Project
By the National Council for Behavioral Health, Sunovion Pharmaceuticals, and MTM Services
DLA-20 Success Stories
By Willa Presmanes, Medical Necessity/UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant
DLA-20 Youth Executive Summary and Interim Case Studies
DLA-20 Functional Assessment Guide
By Willa Presmanes, Medical Necessity/UM Consultant, Co-Author of the DLA-20 and Senior National Council Consultant
Board, Leadership
and Workforce Development
Engagement is an Essential Part of the Solution to the Workforce Shortage
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Leadership Skills to Support High Functioning Teams
By David Lloyd, Founder of MTM Services
How to Get and Keep the Best Employees
Edited by: Bill Schmelter, Co-author: Michael Flora, MTM Services Consultants
Attaining Management Team Buy-In for Needed System Changes Through the Use of Data
By Scott Lloyd, President of MTM Services
Customer Service: Cornerstone for a CBHC Center of Excellence
By David Lloyd, President of MTM Services
Coaching Up or Coaching Out: Maximize Service Capacity and the Bottom Line by Coaching up your Middle Performers
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Management Basics: Why You Must Always Inspect What You Expect
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Benefits of Teaching Emotional Intelligence (EI) in the Healthcare Workplace
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
How to Handle the Transition of a Major Change with Your Employees
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Three Worst Mistakes You Can Make in Leading Change
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant
Six Effective Leadership Strategies to Manage Your Team
By Michael Flora, Senior Management and Operations Consultant and Senior National Council Consultant